Claims Consultant- Hollard Johannesburg
Claims Consultant
Hollard Recruitment
Johannesburg, Gauteng
Job Advert Summary
Hello… an exciting new opportunity has just become available in our Insure, Broker Distribution. We are
looking to recruit a Claims Consultant in the Trucking Division, JHB
Role Objectives
Process all claims assigned, within the set standards required by the company thus contributing to the
productivity of the division
Key Responsibilities
Technical expertise: To evaluate and investigate all claims received to prevent possible leakage to the
company in the settlement of claims
Customer service: Maintain a high level of service to customers (internal and external) according to
service level agreements and within the service standards as set by the company
Service to brokers: Over and above normal claims processing duties such as technical advice and other
assistance
Effective and timeous communication: Communicate in a professional manner with internal and
external parties and respond to queries within 24 hours
Registration: All claims received to be registered within 24 hours of receipt
Required Knowledge and Experience
Good knowledge of HCV / Trucking claims with at least 3 years’ experience
Claims procedure
Insurance terminology
Legal knowledge prescription act, insurance act, FAIS
Underwriting knowledge (ability to interpret policy wording, understanding how claims information
impacts on underwriting
Basic risk assessment knowledge (understand the assessment process, with an ability to appoint the
right assessor
Reinsurance and treaties basic understanding
Product knowledge
Basic financial knowledge (estimates, premiums, co-insurance)
FAIS compliance
Educational Requirements
Matric
NQF 4 Insurance qualification advantageous
RE Advantageous
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