HR Administrator- Multi Choice Group
HR Administrator
MultiChoice Group
675 reviews
South Africa
Job details
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Job Type
Permanent
Designation:
HR Administrator
Category:
Group Human Resources
Level:
Skilled
Closing date:
26 Apr 2023
Position Type:
Permanent
Location:
MultiChoice City
Job Description:
The Organization
The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.
Join Africa’s most loved storyteller!
Reports to: HR Business Partner
Direct Reports: None
Division: Human Resources
Department: HR Services
Key Customers: HR Business Partners and Generalists, Human Resources CoE, employees
Purpose of the Position
Within your functional work stream, you deliver cost-efficient and effective HR services to employees and managers across the organisation meeting all contracted Service Level Agreements (SLAs) and constantly applying a strong customer orientation attitude. You make sure to follow standard procedures and document all activities in order to meet legislative requirements and to meet the desired efficiency gains.
Key Performance Objectives/Tasks
Operational Delivery
§ Process new hires, promotions, separations, employee status changes, and other employee lifecycle events on the system and ensure that deadlines are met.
§ Create and maintain employee personal files and records
§ Prepare payroll input and ensure that all necessary documents and approvals have been received and information is entered accurately on the system
§ Provide an effective, quality transactional service according to key performance standards
§ Carry out all transactional activities that lie within the responsibility of your functional work stream or provide tier-1 call centre HR support to all employees and leaders across MultiChoice Group
§ Provide first line HR data support and advice
§ Ensure that admin related customer queries, complaints and requests received are resolved accurately and taken to closure per the agreed SLA
§ Maintain and monitor SLAs between HR Operations and business areas
§ Review and regularly develop/customise HR reports & metrics to suit business needs
§ Participate in regular meetings, invite stakeholders to HRSS functional work stream events, encourage participation and feedback from business into SLA improvement
§ Inform business teams regarding changes
§ Continually update all stakeholders on process changes, system updates and all other relevant matters pertaining to HR Operations’ area of responsibility
§ Be the SME in the functional work stream processes using the desired HR system
§ Deliver continuously improved HR administrative services
§ Document processes and procedures relating to system usage and navigation
Reporting
§ Create regular reports and presentations on HR metrics
§ Analyze employment-related data and prepare required reports
§ Work closely with the Analytics team to contribute to reports and statistics through maintenance of accurate information and data records
Qualifications Essential:
§ Post Matric qualification
Qualifications Preferred:
§ A diploma in Human Resources Management, Math, Statistics, Computer Science or related field
Experience
§ A minimum of 2-3 years’ work-related experience
§ Ability to multi-task in a demanding environment
§ Ability to manage complex multi-disciplinary initiatives using a process improvement approach
§ Good knowledge and experience of administrative procedures
§ Working knowledge of Microsoft Excel/Word/PowerPoint (Pivot Tables, Functions, Aggregate Formulas)
§ Experience with HR information systems, reporting modules and querying of databases
§ Excellent troubleshooting skills, including the ability to identify, track and resolve issues timeously
§ Must be able to handle highly confidential information in a professional manner
Key attributes and competencies
§ Service-oriented: know SLAs and make sure to deliver within the agreed time and quality
§ Precision: ensure to understand customer’s queries to be able to resolve it the first time
§ Communication skills: ability to communicate with different types of workforces and hierarchical levels
Technical Competencies
§ Basic understanding of related HR/Labour Legislation
§ Working experience with HR data
§ Administration
§ Ability to understand, document and apply guidelines, policies and procedures
§ Attention to detail
MultiChoice has a COVID-19 mandatory vaccination policy to ensure a productive and healthy workplace. By submitting your application for employment, you warrant to MultiChoice that you are fully vaccinated against COVID-19 and accept that you will be required to submit your vaccination certificate during the recruitment process. In processing your information we will comply with the requirements of the Protection of Personal Information Act.
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