Officer, Customer Liaison (Level 1)
Business Segment: Consumer & High Net Worth Clients
Location: ZA, LP, Louis Trichardt, Portion 7 Waterval Shop 3 And 4 Elim Shopping Centre, Waterval
Job Type: Full-time
Job ID: 60050387_80351483
Date Posted: 03/04/2023
JOB DESCRIPTION
To provide a proficient reception function and create a positive introduction for the customer by putting them at ease, identifying their specific requirements and direct customers to the appropriate department. To identify customer's digital banking requirements and to efficiently and cost-effectively fulfill these, while managing the risks associated with migrating new and existing customers to alternative self-servicing and/or digital channels.
QUALIFICATIONS
Minimum Qualifications
- Secondary/High school/A levels/Matric
- National Certificate (NQF5)
Experience
- 1-2 years branch banking experience with exposire to enquiries
ADDITIONAL INFORMATION
Behavioural Competencies
- Meeting Timescales
- Completing Tasks
- Showing Composure
- Articulating Information
- Team Working
Technical Competencies
- Banking Process and Procedures
- Product Knowledge
- Customer Reception and Channelling
- Client Servicing
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]