Servicing Administrator - DISCOVERY : Sandton
Servicing Administrator
Discovery Ltd.
Sandton, Gauteng
Business Unit: Discovery Employee Benefits
Function: Administration and Office Support
Date: 18-Apr-2023
Achieve more than YOU BELIEVE
Discovery – Employee Benefits - Group Risk
Servicing Administrator
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Employee Benefits
Discovery Employee Benefits- Group Risk Inspire employees to lead healthier lives and unlock financial value from our dynamic Group Risk protection benefits and wellness programmes.
Key Purpose
The key purpose of this role is to administer Group Risk policies, reconciling scheme and reassurance premiums and to handle all queries relating to any of the above with external and internal clients
Areas of responsibility may include but not limited to
- Processing of all daily and monthly transactional activity within agree service levels.
- Process data comparison to prepare reconciliation of premiums to ensure that the client is applying correct rates against internal billing.
- Liaison with both internal and external clients to ensure resolution of client queries (TWT); as per SLA
- Responsible for entire billing process including monitor monthly billing, contributions allocation and sending statements
- Compare bank statement against scheme batch remits to ensure the accurate allocation of payments/premiums to correct schemes. Issue credit control where necessary.
- Handling of general admin queries
Personal Attributes
- Planning & Organizing skills
- Working with People - Communication
- Persuading and Influencing
- Adhering to Principles and Values – Self management
- Delivering Results and Meeting Customer Expectations
- Coping with Pressure and Setbacks
- Relating and Networking
- Team work and analytical skills
- Communication
- Problem solving
- Initiative and enterprise
- Learning
- Technology
Education and Experience
- Matric - essential
- MS Office – Especially Excel Skills,
- Group Life /Risk Insurance experience- an advantage
- Full compliance and legislative universe relating to employee benefits, FAIS and Umbrella Funds.
- 3 - 5 years’ experience within a Group Life Administration environment- an advantage
Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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